PRIVACY POLICY
Overview
VukaGo operates this website, platform, and related services (the “Services”), including its trade-only business-to-business (B2B) marketplace connecting travel agents, tour operators, destination management companies, accommodation providers, transport providers, activity operators, guides, and other tourism suppliers.
VukaGo is powered by wordpress, which enables us to provide certain aspects of the Services. This Privacy Policy describes how we collect, use, store, process, and disclose personal information when you access, use, register for, book through, list products on, or otherwise interact with the Services. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
Depending on your relationship with VukaGo as a Buyer, Agent, Tour Operator, Supplier, Employee,
Contractor, or Platform User, we may collect:
Business Information:
• Company name
• Trading name
• Company registration number
• VAT, GST, or tax registration numbers
• Business address
• Website address
• Licensing and regulatory information
Contact Information:
• Full name
• Email address
• Telephone number
• Job title
• Department information
Account Information:
• Username
• Password
• Security credentials
• User permissions
• Account preferences
Financial Information:
• Billing details
• Payment information
• Bank account details
• Transaction history
• Commission records
• Payout information
Compliance Information:
• Identity verification documents
• Business registration certificates
• Tax registration certificates
• Proof of address
• Know-Your-Customer (KYC) documentation
• Anti-money laundering verification information
Platform Usage Information:
• IP address
• Browser type
• Device information
• Login activity
• Search activity
• Booking activity
• Supplier management activity
• Website usage analytics
Communications:
• Support enquiries
• Sales enquiries
• Supplier onboarding communications
• Agent communications
• Email correspondence
• Chat communications conducted through the platform
HOW WE USE YOUR INFORMATION
We may use personal information for the following purposes
Platform Operations
• Creating and maintaining user accounts
• Facilitating bookings and reservations
• Managing supplier listings
• Processing transactions
• Managing commissions and payouts
• Providing customer support
• Improving platform functionality
Business Verification and Compliance
• Verifying business identities
• Conducting supplier onboarding
• Conducting travel agent onboarding
• Complying with tax obligations
• Complying with anti-money laundering requirements
• Fraud prevention and risk management
• Regulatory compliance
Communication
• Responding to enquiries
• Providing account notifications
• Sending booking confirmations
• Sending supplier updates
• Sending platform announcements
• Providing operational communications
Marketing
• Sending promotional communications
• Providing platform updates
• Informing users about new suppliers, products, destinations, and services
• Conducting market research and analytics
Security
• Detecting fraud
• Preventing unauthorized access
• Monitoring suspicious activity
• Protecting platform integrity
• Investigating disputes and complaints
HOW WE DISCLOSE INFORMATION
We may disclose information:
• To WordPress and technology providers that support the Services;
• To payment processors and financial service providers;
• To accommodation providers, activity operators, transport providers, and other Suppliers where required to fulfil bookings;
• To registered Buyers and Agents where necessary to facilitate bookings;
• To professional advisers including accountants, auditors, lawyers, and compliance consultants;
• To regulatory authorities, tax authorities, courts, law enforcement agencies, or government bodies where required by law;
• In connection with a merger, acquisition, restructuring, financing transaction, or sale of assets;
• With your consent or at your direction.
SUPPLIER AND BUYER DATA
Where a booking is facilitated through the platform, VukaGo may share relevant business and contact information between Buyers and Suppliers for operational, contractual, booking, payment, compliance, and service delivery purposes.
Buyers acknowledge that Supplier information displayed on the platform may be shared with authorized users within their organization.
Suppliers acknowledge that booking information may be shared with Buyers, Agents, Tour Operators, and other authorized participants involved in fulfilling the booking. TAX, REGULATORY AND COMPLIANCE REPORTING
VukaGo may collect, store, verify, and disclose information required for:
• VAT and GST compliance;
• Tax reporting obligations;
• Financial record keeping;
• Anti-money laundering requirements;
• Know-Your-Customer (KYC) requirements;
• Sanctions screening;
• Fraud prevention;
• Government reporting obligations; and
• Other legal and regulatory requirements.
Users acknowledge that VukaGo may retain records for periods required by applicable tax, financial, and regulatory legislation.
INTERNATIONAL DATA TRANSFERS
Because VukaGo operates internationally and facilitates transactions between businesses located in multiple countries, personal information may be transferred to, stored in, or processed in countries outside your country of residence.
This may include South Africa, India, the United States, European Union member states, and other jurisdictions in which our service providers, partners, Suppliers, or Buyers operate.
We take reasonable steps to ensure that appropriate safeguards are in place to protect personal information during such transfers.
CONTACT INFORMATION
If you have questions regarding this Privacy Policy or wish to exercise any applicable privacy rights, please contact:
VUKAGO (PTY) LTD
Email: info@vukago.com
South Africa Office: LaVera Farm, 42 Hoogekraal Road, Sedgefield, Western Cape, South Africa, 6572
India Office: Office No. 426, Amanora Ascent Avenue, Amanora Park Town, Hadapsar, Pune 411028, India
