Cancellation & Refund Policy
Overview
VukaGo is a business-to-business (B2B) travel marketplace that connects travel professionals with accommodation providers, activity operators, transport companies, destination management companies, and other tourism suppliers.
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As VukaGo acts as an intermediary booking platform and does not directly operate or provide the travel services listed on the platform, cancellation and refund policies are determined by the individual supplier responsible for delivering the booked service.
Cancellation Requests
All cancellation requests must be submitted in writing to: info@vukago.com
The effective cancellation date will be the date on which VukaGo receives the written cancellation request.
VukaGo will communicate the cancellation request to the relevant supplier and facilitate the refund process where applicable.
Supplier Cancellation Policies
Each supplier may maintain its own cancellation, amendment, refund, and no-show policies. Before confirming a booking, the applicable supplier cancellation terms will be displayed, communicated, or otherwise made available to the booking party.
By confirming a booking through the VukaGo platform, the booking party acknowledges and accepts the cancellation and refund terms of the relevant supplier.
Where a supplier’s cancellation policy differs from any general guidance provided by VukaGo, the supplier’s policy shall prevail.
Refund Eligibility
Refund eligibility, refund amounts, cancellation penalties, and administrative fees are determined by the relevant supplier and may vary based on:
* Type of service booked;Â
*Â Travel dates;Â
* Seasonality;Â
* Promotional rates;Â
* Promotional rates;Â
* Supplier-specific conditions;
* Third-party supplier terms and conditions; andÂ
* The timing of the cancellation request.
Certain bookings may be fully non-refundable once confirmed.
Amendments and Changes
Requests to amend confirmed bookings, including changes to travel dates, passenger details, accommodation, activities, or services, are subject to supplier approval and availability.
Additional charges, supplier penalties, fare differences, rate increases, or administrative fees may apply. VukaGo cannot guarantee that requested amendments can be accommodated.
Cancellation & Refund Policy
Overview
VukaGo is a business-to-business (B2B) travel marketplace that connects travel professionals with accommodation providers, activity operators, transport companies, destination management companies, and other tourism suppliers.
Â
As VukaGo acts as an intermediary booking platform and does not directly operate or provide the travel services listed on the platform, cancellation and refund policies are determined by the individual supplier responsible for delivering the booked service.
Cancellation Requests
All cancellation requests must be submitted in writing to: info@vukago.com
The effective cancellation date will be the date on which VukaGo receives the written cancellation request.
VukaGo will communicate the cancellation request to the relevant supplier and facilitate the refund process where applicable.
Supplier Cancellation Policies
Each supplier may maintain its own cancellation, amendment, refund, and no-show policies. Before confirming a booking, the applicable supplier cancellation terms will be displayed, communicated, or otherwise made available to the booking party.
By confirming a booking through the VukaGo platform, the booking party acknowledges and accepts the cancellation and refund terms of the relevant supplier.
Where a supplier’s cancellation policy differs from any general guidance provided by VukaGo, the supplier’s policy shall prevail.
Refund Eligibility
Refund eligibility, refund amounts, cancellation penalties, and administrative fees are determined by the relevant supplier and may vary based on:
* Type of service booked;Â
*Â Travel dates;Â
* Seasonality;Â
* Promotional rates;Â
* Promotional rates;Â
* Supplier-specific conditions;
* Third-party supplier terms and conditions; andÂ
* The timing of the cancellation request.
Certain bookings may be fully non-refundable once confirmed.
Amendments and Changes
Requests to amend confirmed bookings, including changes to travel dates, passenger details, accommodation, activities, or services, are subject to supplier approval and availability.
Additional charges, supplier penalties, fare differences, rate increases, or administrative fees may apply. VukaGo cannot guarantee that requested amendments can be accommodated.
